If your Premix packets arrive damaged with the Premix pouch torn, you are eligible for a free replacement of the affected items.
To receive this replacement, please follow these steps:
- 📹 Film an unboxing video of your premix packets order, ensuring that the damaged packets are clearly visible.
- ✉️ Send the unboxing video along with a Replacement Request to our customer service team.
- 📦 Once we verify the issue through your video, we will send you a replacement at no additional cost.
This policy helps us maintain quality control and ensures that you can continue your home brewing experience with minimal disruption. All sales are final and we do not offer returns.
